What is your Refund Policy?

Canceled/Rescheduled Events:

Please let us know as soon as possible if you plan on canceling or changing your order. Chances are that things will work out, but we just need enough notice.
Full Refund -A full refund to the original form of payment can be issued if orders are cancelled at least 4-days prior to your scheduled delivery date.
Partial Refund -If you are canceling within1-3 days of your scheduled delivery date, you will receive the full delivery fee and 80% of the items’ purchase price to the original form of payment. Subject to change depending on how much has been prepared for your order.

Damaged Products:

Local delivery: If you or your recipient is home and accepts the balloon(s) from us and the balloon(s) pop, fly away, or are stolen after we leave, we are not responsible or liable for them and do not provide refunds. If you would like to purchase a replacement, contact us as soon as possible. We cannot guarantee we would be available and will make it in time, but if we can, we will. If we pop your balloon prior to arrival or while we are still at the delivery location,it will be replaced at no charge or a refund will be supplied if we cannot get you a replacement in time. Please see our Delivery Policy for more details.

I would like to order a gender reveal BAB but do not want to know the baby’s gender.

Your doctor’s office or a friend/family member can email hello@bigasballoons.co.nz or call us at 027-696-9600 with your results.