FAQS

• We suggest letting us know as soon as possible, no matter how far in advance, to make sure you get your preferred date and time reserved. Generally, we ask that custom orders be placed at least 2-weeks in advance to give our team adequate time to create something awesome for you!
• If you have a last minute request within the same week of your party, we still may be able to accommodate you! Please fill out the *custom order form* to its entirety and we will let you know our availability based on your answers. Flexibility with delivery date and time frame may help us squeeze you in.
• For gender reveal BABs, we can take your order now and accept the gender results 24 hours prior to delivery.

Regardless of tassel length, all of our BABs stand approximately 2.5 meters tall (150cm ribbon + 90cm BAB). Please see our pricing diagram to see what works for you! Also note that the ribbon can be shortened for table toppers.

Most of our products don’t experience problems but we want to make sure we inform you how to best maintain your BABs item outdoors, as heat, direct sunlight and wind are not ideal!

We recommend placing the BABs in shaded areas, as direct sunlight for short periods of time can cause BABs to expand beyond their limits and pop. We don’t recommend they stay outside in direct sunlight for more than 30 minutes if the weather is over 80 degrees or with no cloud coverage. If left outside, clear confetti BABs can turn cloudy thanks to humidity and science. Darker balloon colours soak up the heat more so you may want to consider lighter colours.

Our BAB weights are not made to withstand medium to strong winds. If left unattended, the BABs can potentially fall off tables or structures they are placed on if not tied down to a permanent object. We will take precaution by double tying our weights but recommend you have additional weigh-down options on hand. We’ve seen customers use pails with sand, bricks, sandbags, etc. to prevent mid-party mishaps. If your party is in a grassy area with soft enough ground, we can provide you with one stake per BAB if you would like, just let us know!

For outdoor garland installs we will need to use an alternate tape with stronger adhesive, such as gorilla tape, to adhere your garland in place. Please be aware that there is risk of paint removal with this type of adhesive, but if removed slowly and carefully, you shouldn’t have any problems. If given permission to use a stronger adhesive prior to installation, we will not be responsible if any paint or building exterior is damaged in any way.

We will be unable to provide any refunds if any balloons pop after we deliver them safely to your event.

Our BABs are made out of 100% latex and naturally shrink overnight. We recommend getting your confetti BABs delivered the day of your event to prevent any premature casualties and uh-ohs. If you ordered custom vinyl, this looks best the day of your event because it will wrinkle as the BAB shrinks.

Confetti BABs generally stay afloat for 24 hours, but cannot be guaranteed as it depends on how they are stored (temperature and humidity) and how much weight is hung from them. Non-Confetti/Solid Color BABs can last 2-4 days as there is a special solution inside that prevents the helium from seeping out! This solution cannot be used with confetti BABs because it will ruin the confetti.

We cannot guarantee your BABs will last after our team leaves the venue... We ask that if you must move the balloons, follow your standard balloon protocols – stay away from all sharp, hot things and little people haha! But really, you never know what‘s sticking out of a nice, clean wall so try not to let them bounce off of anything, especially brick, wood, hot cars, trees, grass, etc.

Big Ass Balloons will replace any BABs that we pop, but we are not responsible for any balloons you pop or let go after we leave.

We cannot guarantee your BABs will last after our team leaves the venue... We ask that if you must move the balloons, follow your standard balloon protocols – stay away from all sharp, hot things and little people haha! But really, you never know what‘s sticking out of a nice, clean wall so try not to let them bounce off of anything, especially brick, wood, hot cars, trees, grass, etc.

Big Ass Balloons will replace any BABs that we pop, but we are not responsible for any balloons you pop or let go after we leave.

• Please let us know as soon as possible if you plan on canceling or changing your order. Chances are that things will work out, but we just need enough notice.
• Full Refund -A full refund to the original form of payment can be issued if orders are cancelled at least 4-days prior to your scheduled delivery date.
• Partial Refund -If you are canceling within1-3 days of your scheduled delivery date, you will receive the full delivery fee and 80% of the items’ purchase price to the original form of payment. Subject to change depending on how much has been prepared for your order.

• Local delivery: If you or your recipient is home and accepts the balloon(s) from us and the balloon(s) pop, fly away, or are stolen after we leave, we are not responsible or liable for them and do not provide refunds. If you would like to purchase a replacement, contact us as soon as possible. We cannot guarantee we would be available and will make it in time, but if we can, we will. If we pop your balloon prior to arrival or while we are still at the delivery location,it will be replaced at no charge or a refund will be supplied if we cannot get you a replacement in time. Please see our Delivery Policy for more details.

1. Always see if someone would like to reuse them - garlands last for weeks and can be used at multiple parties
2. Safely pop the latex balloons
3. Deflate the mylar balloons (these can be reused if deflated properly)
4. Cut the latex balloons up into small pieces so they break down quicker (latex is biodegradable)
5. Dispose of in normal trash

Yes! You must order through our custom order form and attach your images for us to review.

We typically use 3M adhesive hooks to secure your garlands in place. This is successful with most smooth surfaces and will not remove any paint or material from the wall. However, depending on the surface and wall textures, these hooks may not stick and we will need to use an alternate tape with stronger adhesive, such as gorilla tape, to adhere your garland in place. We will always ask for your approval first. Please be aware that there is risk of paint removal with this type of adhesive, but if removed slowly and carefully, you shouldn’t have any problems. If given permission to use a stronger adhesive, we will not be responsible if any paint or building exterior is damaged in any way.

If this is a gift and you would like us to deliver without a prior phone call made to the recipient so that it is a surprise, we can do so only if you confirm someone will be home to receive the balloons. Please indicate this is a surprise in your checkout notes and confirm someone will be home within the delivery time frame you select.

Let us know the day, time and address of your event and we will bring the BABs and/or balloon garland to you! If it is not a surprise gift, we inflate on-site when there are more than three BABs within the agreed-upon timeframe*. All we need is an outlet and some space to work!

*depending on the complexity of your order, installations can range from 30 minutes to 3+ hours, so plan accordingly.

Yes! If you have your own backdrop, props or other structures you would like to incorporate into the BAB installation, feel free to. However, we have a couple rules:

Structure Rental Disclaimer

We want the best outcome for your event so any client-provided or client-rented backdrops and props MUST be set-up prior to our arrival so there is adequate time for the BABs team to complete the balloon installation. Less time means less pretty 🙁 If your backdrop(s) and/or props are not set up on time, we may not be able to use it and will require you have an alternate location to install.

All backdrops (frames, pipe and drape, walls, etc.) are required to have weights for stabilization. We recommend two sandbags or weights at least a total of 40 lb (more if it is windy outside). Our balloon garland can tip your backdrop over. They’re Big As Balloons after all – safety first! If the weights provided are not heavy enough, we will do our best to use your structure(s), but please have a plan B. If the structure(s) falls over during or after our installation due to improper weights, we are not responsible.

When BABs provides structure(s):

We are responsible for the delivery and pickup as well as the stability of the structure for the entire length of the party.

PLEASE NOTE: We will be unable to provide any refunds if any balloons pop after we deliver them safely to your event.