Refund Policy

Canceled/Rescheduled Events:

  • Please let us know as soon as possible if you plan on canceling or changing your order. Chances are that things will work out, but we just need enough notice.
  • Full Refund – A full refund to the original form of payment can be issued if orders are cancelled at least 4-days prior to your schedule delivery date.
  • Partial Refund – If you are canceling within 1-3 days of your scheduled delivery date, you will receive the full delivery fee and 80% of the items’ purchase price to the original form of payment. Subject to change depending on how much has been prepared for your order.

Damaged Products:

  • Pickup from our studio:

    If your balloon pops in transit to your event, we are not responsible and do not provide refunds. It is your responsibility to ensure that there are no sharp objects in your vehicle that may pop or damage your balloon(s) in any way. Please see our Pickup Policy for more details.

  • Local delivery:

    If you or your recipient is home and accepts the balloon(s) from us and the balloon(s) pop, fly away, or are stolen after we leave, we are not responsible or liable for them and do not provide refunds. If you would like to purchase a replacement, contact us as soon as possible. We cannot guarantee we would be available and will make it in time, but if we can, we will. If we pop your balloon prior to arrival or while we are still at the delivery location, it will be replaced at no charge or a refund will be supplied if we cannot get you a replacement in time. Please see our Delivery Policy for more details.